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A Good Experience with Apple Support

April 16, 2010

Today I took my Macbook Air for repair at a local Apple store – broken hinge and antenna cover. Although the Air has been out of warranty for some time they said they would replace the whole top part – not jut the hinge – for free, because it was a known issue!

The Apple “Genius” guy told me that the Air would be ready in 3 to 5 days, but a couple of hours later I got a call from him saying that the computer had been fixed and was ready to be picked up.

The great service relieved a lot of the frustration of seeing the broken hinge. So if the same thing happens to you, don’t buy the hinges on eBay (some are selling for $300). Take your Macbook to an Apple store. They’ll do a professional repair and most likely it will be free.

Great job Apple!


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